1.How long does a delivery take?

They delivery time differs based on the products purchased, Country of delivery and the Shipping Company.  You can find the Estimated Delivery Time at “Orders” on the website. We deliver all your orders by Express Shipping.

Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

2. How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.  You can check the estimated time of delivery from the “Orders” section on the website.

3.What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

4.How can I track my order ?

You can track your order status in 3 different ways;

-You can track your order with the tracking code provided by SMS and e-mail.

-You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. 

-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

5.Which shipping companies do you work with?

We work with the best courier services in the world. This shipping company varies depending on the Shipping Country. Our Main contracted Shipping companies include: 




-B2C Direct




6.What should I pay attention to when I receive my order?

The safety of your orders matters to us the most.

Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If yes, please do not accept the package and request a claim form from the courier. Once completed, kindly inform us of the situation by contacting our Customer Care Center or e-mail us at support@emsale.com.tr

7.They tried to deliver my order but I wasn`t home, what should I do?

If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch.

*You should pick up your order from the branch within 3 days (differs based on the cargo company). Otherwise, your order will be returned to our company, emsale.com.tr

9. Can I receive my order from the branch?

You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

10.I have multiple orders on different approximate dates, will they be delivered together?

Each order is considered as a separate dispatch. Unfortunately, we can’t guarantee that orders purchased on different dates will be shipped at the same time.

If you choose the Cash on Delivery payment method, your two orders may be delivered at the same time if your previous order has not been invoiced yet.

11.Can I update my delivery address?

Sure. You may contact our Customer Care Center and request to change your delivery address information after you’ve placed your order.